Troubleshooting with your Teddy Bear
My buddy Dave once shared with me a bit of computing wisdom which I've since found invaluable.
"Proper troubleshooting requires a Teddy Bear."
As it was told to me -- long ago in a university computer lab not so far away -- there was a sysadmin who became frustrated with the number of questions he was asked by student developers. It wasn't that the questions were invalid, or that the ...





