Tag: SUPPORT

digg_url = "http://downloadsquad.switched.com/2007/12/31/mozilla-launches-live-chat-support/";Mozilla, the company responsible for the Firefox web browser, recently unveiled a live chat feature on their support page. The service is staffed by a handful of volunteers, and is currently only open for a few hours a day. We spoke with one of the volunteers, who informed us that the service is still ...

Open source project hosting service SourceForge is launching a marketplace for users to sell their services. No, SourceForge won't be charging for access to the 160,000 projects hosted on the site. Instead, users will be able to charge for support and advertise other services they provide. For example, say you've got an open source business application hosted on SourceForge. Users can download ...

Mix one part MySpace with one part 43Things and one part AA and you end up with DailyStrength. DailyStrength is a collection of communities focused on users supporting each other in whatever hardships they are facing in life. From Lung Cancer to Depression to Parenting: there is a community for everyone. Communities are built around members with sections for posting discussions, ...

Todd Haselton at Ars Technica's 1 Microsoft Way journal is reporting that the majority of Support.com's customers are confused by some of Vista's significant new changes. After opening their doors for service in June, a tally of that month's support calls revealed that a whopping 77 percent were to get help with Vista, with a surprising 30 percent of those calls simply asking for help on how to ...

Helperoo is a free email support system made especially for small no nonsense businesses that has just launched today. No extra features, no confusing interface, and forget about that 500 page manual needed to get started; everything a small business needs for email support is here. Helperoo was started as a way for companies to handle simple email support without sifting through other feature ...

Calling all Google Apps users, your schedule might not be spot-on this Thursday. Users of Google Apps can expect some downtime during routine maintenance of the Google Calendar Thursday April 26th, from 8AM to 9PM. As is expected with any sort of maintenance, downtimes may and will occur and in this case Google Calendar might not be accessible for some time. Scheduled maintenance during daylight ...

Just six months after Firefox 2.0 was released, Mozilla is ending support for Firefox 1.5. And you thought Microsoft was short shrifting customers by phasing out Windows XP by the end of this year. At least Microsoft offer support and updates for about 5 years. April 24th is the last day Firefox 1.5 will be officially supported. The developers have moved to a consumer-oriented model with a short ...

If you are using any of the Adobe products and have the itch to upgrade to Windows Vista, you might want to check out the How Adobe Products Support Windows Vista document (pdf alert). Adobe applications are listed with their current status concerning Windows Vista support and any workarounds that might be needed until official support is available. Adobe plans to keep this document updated as ...

PC Pro is reporting that Microsoft will be extending support for Windows XP beyond 2010. It had originally intended to discontinue support for the operating system at the end of January 2009, two years after the launch of Windows Vista, but has pushed back the date in response to customer appeals. Now it says that "mainstream" support for XP will cease in April 2009 but "extended" support will ...

As announced on Friday by David Eisenstein, the Fedora Legacy project is shutting down. As of his announcement (or maybe even earlier) Fedora Core 4 and earlier distributions are no longer being maintained or supported. He said that their current model of maintaining older distributions of Fedora Core are being examined, but right now everything is on (seemingly indefinite) hold. Jesse Keating ...

Microsoft has officially stopped supporting Windows XP SP1 as of yesterday. That means that users who want to continue to get security updates will need to install Service Pack 2 for XP, or say goodbye to security updates and stick with SP1. It isn't a huge deal either way, and we expected this right about now, since it has been two years since the release date. Service Pack 2 isn't generally a ...

In an effort by Dell to increase customer service, a proposed alliance is a no go. The deal would have seen the potential dispatch of field technicians nationwide, and would have been an official extension of Dell's service and support. The company shooting for the alliance, Reliable IT, has said that they did not land Dells book of business. Reliable's IT partners include OnForce, which has over ...

Users of the Home edition of Windows XP can breathe a sigh of relief: Microsoft, which intended to discontinue support for Windows XP Home edition at the end of this year—mere months after Windows Vista's expected release—has extended its support for the aging OS for "two years after the next version of this product is released." If Vista hits its release date (big if, I ...

Last week Microsoft announced what we all new was coming: Support for Internet Explorer on the Mac is coming to an end. Development ended with IE5 for the Mac back in 2003, and as of the end of this year it will be no longer supported by Microsoft (though I have to wonder how much it was really being supported anyway). As of January 31, 2006 you'll no longer be able to download it, so if you have ...