Hot on HuffPost Tech:

See More Stories
Engadget for the iPhone: download the app now
AOL Tech


Live customer service going the way of the dodo bird

Back in the day (meaning, only about five years ago), when you needed the customer service department of a company to solve a problem, you simply picked up the phone and talked to a real, live person. That soon gave way to working your way through phone trees more complicated than the schematics of the International Space Station. Gradually, we found ourselves shouting, ""Return a package....reeee...