Tag: CUSTOMER

The last couple months of this year are starting to look like Breachfest 2010, and a new report in The Columbus Dispatch indicates that the latest victims are registered owners of Honda and Acura vehicles. As was the case with the McDonald's incident, it wasn't Honda or Acura specifically that was attacked -- but rather a third-party company who handled a customer email database. In addition ...

One of the challenges small businesses have is in developing trust in their customer base. While some customers are happy to work with the small guy, others need the impression of size to help them feel comfortable that they're not dealing with a fly-by-night organization. This is a particularly difficult challenge for virtual companies, which are companies consisting of team members that are ...