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Tag: CUSTOMER-SERVICE

Live customer service going the way of the dodo bird

Back in the day (meaning, only about five years ago), when you needed the customer service department of a company to solve a problem, you simply picked up the phone and talked to a real, live person. That soon gave way to working your way through phone trees more complicated than the schematics of the International Space Station. Gradually, we found ourselves shouting, ""Return a...