Tag: CUSTOMERSERVICE

I am the proud owner of a brand-spanking-new WiFi-only Kindle. The coveted device is currently en route, and I can't wait to be reading off its crisp E-Ink screen in all of its greyscale glory. Since I'm so anxious to start using it, I decided to get a head start on building up my electronic library. I decided to start with the classics – for example, Moby Dick. Yes, I know it's available ...

Ever since I started working with Olark, I have come to realize the value of real-time customer interaction. Being able to talk to customers and help them out when they need something gives me a very real sense of both what people are looking for on the site and who our customers are. Zingaya takes this idea one step further. You get a "Call" widget for your site. Users can simply click the ...

It's such a fantastic concept: a database of customer service numbers with the buttons you need to push to skip the computers (and Indian call centers) to talk to a real, boner fidee Ameerikin who's just positively thrilled to be helping you with your problem. Unfortunately, while one of the best ideas I've ever seen, Dial Zero utterly fails in its implementation. It makes you wonder if the ...

Gethuman could be one of the most useful services to hit the web since dancing hamsters. No, we mean Google. The concept is pretty simple. How often have you gotten lost in the labyrinth of telephone support lines? Whether you're calling your bank, phone company, internet service provider, or car maker, you could easily spend minutes or hours on hold or trying to navigate through automated menu ...

In an effort by Dell to increase customer service, a proposed alliance is a no go. The deal would have seen the potential dispatch of field technicians nationwide, and would have been an official extension of Dell's service and support. The company shooting for the alliance, Reliable IT, has said that they did not land Dells book of business. Reliable's IT partners include OnForce, which has over ...