sully5059

Member since: Jun 8th, 2010

sully5059's Latest Comments

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Recent Comments:

Hotmail finally removes annoying taglines from the footers of your messages (Download Squad)

Jun 11th 2010 3:18PM It's good to see they're making improvements but they really need to improve their support, as I've found out this week.

About 2 weeks ago my account (which I've had since 1997) was somehow hijacked and used to send a spam E-Mail to my contacts. I immediately changed my password and notified their abuse team, thinking I was doing the right thing. Everything seemed fine for a while, then on Monday my account was closed without warning.

There's a link to a form where you can request that they check your account to get it re-opened. Upon submitting details it gives you a ticket number and says you should receive a response within 24 hours. Not only do they not respond within 24 hours (I've been waiting since Monday) but they don't even send a confirmation that your request has been received, which causes people to submit multiple tickets.

On the support forum at http://windowslivehelp.com there are very frustrated people who've been waiting weeks, I even saw two people who have been waiting for 2 months!

The support people copy and paste the same message that there's currently a backlog due to an unusually high number of requests and they're not meeting the 24 hour goal. Why can't they make this clear (on the confirmation page, or by a simple automated E-Mail) so that everyone knows where they stand?

Microsoft's free Office Web Apps now available via SkyDrive (Download Squad)

Jun 8th 2010 2:37PM Sounds interesting. But to get back in my good books they need to start responding to the support requests from people who've had their Hotmail accounts closed with no warning due to apparent "Terms of Use" violations.

My account (which I've had since 1997) somehow got hacked and spam was sent to my contacts but I changed all of my security settings as soon as it happened and I thought that would be the end of it. Nice surprise this morning to find I can't access any of the E-Mails I have stored there.

Based on the support forum it looks like there's a lot today but, worryingly, there are some posts from users who have been waiting weeks with no reply.