Demonstrating quite clearly why you should never jump straight on an update the moment it's released, and that good backups are imperative, the latest update to AVG's free antivirus offering
prevents Windows 7 64-bit from booting after a forced post-installation reboot cycle. The 271.1.1/3292 (432/3292) definition update, which requires users to reboot their PC after installation, blocks Windows from booting properly and throws up a
c0000135 blue screen of death, requiring that you take recovery action.
AVG as you might expect, have promptly pulled the update and included instructions for use of the
AVG Rescue CD/USB, which allows you to simply go into the system drive and rename the offending AVG files so they don't play a part in the Windows boot cycle. Of course you could enter into Safe Mode and remove the offending piece of software, and while there, why not install our current favorite free antivirus solution,
Microsoft Security Essentials?
Tags: 64-bit, apps, AVG, crash, security, utilities, windows, windows 7, Windows7, x64
Comments
19
Subscribe to commentsFrozerDec 3rd 2010 4:50AM
This must about the worst thing that can happen for antivirus software, besides maybe bundling malware. I guess someone should have spent a bit more time on testing one of the more common platforms today.
Samuel GibbsDec 3rd 2010 9:34AM
@Frozer Agreed, I certainly wouldn't trust an antimalware solution that does more harm to your system than the malware it's trying to fight. But then it is free, what do you expect for free?
DrakkenfyreDec 3rd 2010 4:51AM
AVG used to be good. About 7.5 is when they were good. As soon as they hit 8.0, they started to suck.
"Wait, I told AVG not to install this antivirus toolbar, why did it install it anyay?"
"Well, rerun the installer, select no, and then run the installer with a command line switch that you can only get from our site."
"How do I temporarily disable AVG?"
You can't. If you could disable it, you would be unprotected."
"Why has your program bloated to three times it's size, and includes 5 different types of scanners I didn't ask for? It's slow as shit, and it's worse than before."
"As AVG improves, our protection becomes better."
It went from a free, lightweight AVG, to a bloated, "we know better than you, so we're going to install crap you didn't ask for" program.
Not to mention it ate the shit out of OS Paged Pool Memory.
EuroSceptiCDec 3rd 2010 4:59AM
At the end, you gave the right answer! Microsoft Security Essentials! More than perfect solution!
Light and effective. Also I trust it even more cause made by MS Engineers. Along with Windows Firewall, I don't see any reason the average user to use other, paid things.
SugarDaddyDec 3rd 2010 8:54AM
@EuroSceptiC You shouldn't be so trusting. Microsoft has a long track record of releasing patches through windows update that break things. It goes with the territory. That said, Security Essentials is pretty nice.
incense_77Dec 6th 2010 9:16AM
@EuroSceptiC
It's not like Microsoft always offers perfect products for their OS. History has proven it already. Nevertheless Microsoft Security Essentials is a good antivirus solution at the moment, but it's not better compared to the free edition of Avira Antivir.
KualaBeeDec 3rd 2010 5:31AM
I used AVG a long time ago b/c I needed a free antivirus and some people on the net were recommending it. That lasted 3 months because it really sucked. I remember running a very slow scan on a friends computer and it didn't remove an adware notification that keep popping up no matter how many scans. The was the beginning of the end for AVG for me and the subsequent research made me somewhat knowledgeable about malware.
For free use Avira or MSE, for paid use Kaspersky or Nortons. Of course antivirus companies' effectiveness frequently fluctuates. That's why you need to do your research every once a while.
MayurDec 3rd 2010 7:44AM
A similar issue was there when McAfee issued an update which affected WinXP users. Certainly, AVG has issued a fix to fix this problem. Check here: http://webtrickz.com/how-to-fix-avg-bsod-issue-in-windows-7-64-bit-after-3292-update/
Bryan PriceDec 3rd 2010 9:52AM
AVG will no longer touch any machine I touch.
Neither will McAfee either.
Promise.
jasrayDec 3rd 2010 10:41AM
Glad I changed to Avast 5 a few weeks ago. MSE annoys my machine because of the CPU and memory hogging when the Engine runs.
AVG TechnologiesDec 4th 2010 2:18AM
We’re very sorry for the inconvenience. Over the past 24 hours, AVG has had two update issues. The problems affected Windows 7 users on 64-bit products. As soon as we were first notified about these issues, we immediately began fixing the problems. AVG is taking swift action on this matter. We remain committed to our customers, and, as such, we are taking the following actions:
1-Updates have been issued for both of these issues and are currently being propagated to the broad AVG user base.
2-For the next 48 hours, we are offering free technical support to our entire user base; anyone who has been affected by either of these issues.
PAID CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)
If you have encountered the above mentioned issue with the latest AVG update and FAQ 4079 didn’t help you, please contact our English support team by dialing the following numbers:
1-Home and Free customers: 24/7 support +1-877-367-9933
2-Business customers: 9:30am-6:30pm EST +1-828-459-5436 or skype:avg-nc
You can also email us at updateissuehelp@avg.com.
FREE CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)
1-If you have encountered the above mentioned issue with the latest AVG update and FAQ 4080 didn’t help you, please contact our English support team by dialing the following number:
2-24/7 support: +1-877-367-9933
You can also email us at updateissuehelp@avg.com
We will personally lead AVG in working to resolve your issues, address any concerns, and regain your trust. AVG sincerely regrets any inconvenience this issue has caused and we are ready to help you resolve this as quickly as possible.
linux 8 fanDec 4th 2010 3:53AM
And why not install Comodo Internet Security?
gtdDec 3rd 2010 9:15PM
I've moved my machine and my family/friends to Panda about a year ago and haven't looked back.
Ganoes ParanDec 3rd 2010 9:49PM
AVG = A Virus Generator
techfreak15Dec 3rd 2010 11:04PM
I'm still sticking with AVG. It uses the least amount of memory than any of the other AV's.
rickDec 4th 2010 12:09PM
To the moron AVG tech that posted... sorry, but it takes out ALL x64 machines. I've spent the past few days doing complete reinstallations of software on numerous computers I maintain and Vista x64 crashed and burned just as badly as Win7x64. And your lame tech support offer isn't going to give me the past few sleepless nights back which were directly a result of your piss poor product not being tested from your pathetic developers. I should have known better... buying Norton for these machines like I should have in the first place.
tukstrDec 24th 2010 11:49AM
@rick
ChipJan 18th 2011 2:17AM
I was looking at AVG as an alternative to Avast. I tried the Free edition of Avast on my new Windows 7 64 bit computer and after the first update this evening the system froze. No browers would open . WIndows would not respond. I finally uninstalled but it still was messed up. Had to do a system restore.Took me hours to get my computer back to "normal"
Now I read that AVG also has issues with WIndows 7. Now I am not sure what to use.
Samuel GibbsJan 18th 2011 2:19AM
@Chip I suggest you check out Microsoft Security Essentials. It's a great free AV, with a lightweight, fast, and most importantly thorough, detection engine.
http://downloadsquad.switched.com/2010/12/17/microsoft-security-essentials-2-available-for-download-now-even-better/