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Idea Informer provides a public way to collect visitor feedback
Idea Informer is a widget that you put on your site, and it takes the form of one of those "feedback tabs" to the right of the page (you've seen them before, I'm sure).
The thing that's a bit different about Idea Informer is that any comments left by visitors become public, and other visitors can vote them up. You can think of it as a public wish list. One problem with the implementation is that it doesn't require you to log in to vote; it also lets you vote on anything and everything.
Dropbox implemented a similar system for internal use so that users can vote for features that they want to see. But what's neat about Dropbox's system is that you only get six votes at a time, so you need to choose wisely. With Idea Informer, I can click on anything I like (once per item). I actually went through an entire list of someone's feedback and added one vote to every item, just to make sure it really works (I didn't skew the ratings, though – I've kept it all even, as it was before).
You also do not have to be registered to leave an idea for people to vote on, but it does ask for your name and an email address, and it presents you with a CAPTCHA prompt.
All in all, I've seen better implementations. Get Satisfaction is one that comes to mind. However, I still have a feeling that, if its makers tweak it a bit, Idea Informer can be a valuable tool.
Comments
4
Subscribe to commentsHexogenAug 7th 2010 3:12PM
Sounds really similar to UserVoice. Both websites even refer to it as "Feedback 2.0".
glrockAug 7th 2010 6:08PM
However Idea Informer is free unlike UserVoice. I guess it's quite a reason to try it.
RyanAug 7th 2010 6:57PM
If they had one of their own Idea boxes on their site - you could let them know to improve it =)
partnersAug 7th 2010 7:26PM
Hey there, I'm Julia from Idea Informer team. Erez, thanks a lot for your review =) Great that you find Idea Informer valuable.
Guys, at the moment our team is busy tweaking the service; we gonna introduce several important updates soon. If you have any suggestions on how to improve Idea Informer please write them here http://useridea.idea.informer.com/; at this page you can also find answers to some questions that could arise while reading Erez's review. We do really appreciate your opinion and will consider all the suggestions.
Plz feel free to ask me if you'd like to know more.