Reader Comments (Page 1 of 1)

(Unverified)Dec 12th 2009 8:01AM

Neutral

I have 2 problems with this app:

1. What are you saying when you have to have an app for your customers to report poor quality and performance of your network? Are you asking your customers, who pay you money, to be your technical / network advisors? Shouldn't you pay them to do that?

2. With the flood of reports that an app like this would report, who is breaking them down and delivering them to the correct regional personnel responsible for monitoring / enhancing your network? Who is even reading them?

Don't get me wrong. I think the iPhone (as well as the iTouch) are great products. Verizon is clearly feeling the pinch or else they wouldn't target a specific "PHONE" on a specific "NETWORK". I just question AT&T's message when they ask their customers to work for them, and paying so much above common service pricing for their iPhone's network access....

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