Pet Peeve: web service "welcome" lessons that disappear forever

We've all signed up for a service in haste only to realize our 15-minute lunch period is about to begin. You activate your account, you open it up, and there's this clever little intro presentation that begins... only you don't have time for that right now. So you close out the window and go away. Hours later, you return to learn. But the intro is gone, and like Homer missing Mr. T at the mall, your life is missing something that no help file can return.

Or can it? I've been poking around the excellent WizeHive (which we've mentioned before) and noticed this, which set me upon the above mini-rant. I dig it when services bother with an intro at all, be it video, Flash or some AJAX business. But please put that somewhere easy to find should we need to bail upon logging in.

If you ever have this happen to you, I've added the intro screens for WizeHive in the gallery below. I did speak to the folks at WizeHive and suggested they put a link to these basic screens in their help pages.

WizeHive intro screens



Tags: intro, opinion, pet peeve, PetPeeve, teachable moment, TeachableMoment