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Pet Peeve: web service "welcome" lessons that disappear forever
We've all signed up for a service in haste only to realize our 15-minute lunch period is about to begin. You activate your account, you open it up, and there's this clever little intro presentation that begins... only you don't have time for that right now. So you close out the window and go away. Hours later, you return to learn. But the intro is gone, and like Homer missing Mr. T at the mall, your life is missing something that no help file can return.Or can it? I've been poking around the excellent WizeHive (which we've mentioned before) and noticed this, which set me upon the above mini-rant. I dig it when services bother with an intro at all, be it video, Flash or some AJAX business. But please put that somewhere easy to find should we need to bail upon logging in.
If you ever have this happen to you, I've added the intro screens for WizeHive in the gallery below. I did speak to the folks at WizeHive and suggested they put a link to these basic screens in their help pages.
Comments
2
Subscribe to commentsDafretyAug 5th 2009 3:28PM
I hate this too. I set up a Gmail account for my mom and she didn't do anything with it for a year (I'm surprised it didn't delete it's self.) Thankfully you can still get to the help pages though, so it works good.
mikeAug 5th 2009 10:12PM
Thanks again for the note on WizeHive. You are right - we should definitely let people bring back up the opening Wizard screen and have a few ideas how to make that happen in the next few weeks.
Mike