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Installers and updates crashing in Windows 7? Here's your fix.
Many users are reporting crashes during install operations, including Windows Update. Rafael Rivera of Within Windows has found the issue arises from a problem with the Software Quality Management Client. How ironic.
The problem only seems to occur when machine throttling is enabled in the registry and when the Customer Experience Improvement Program is running.
If you've experienced this problem, Microsoft has a workaround. Open regedit, navigate to HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions and delete anything other than the default value.
If you don't see the MachineThrottling value, run gpedit.msc and click Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication Settings and double click Turn off Windows Customer Experience Improvement Program. Tick enable and click on OK.
Don't forget to submit your bugs via the Send Feedback tool. If you're excited about the Windows 7 beta you've been using, you may as well take a few seconds now and then to help improve it!
[ via NeoWin ]
Comments
7
Subscribe to commentsJonJan 20th 2009 1:07PM
Slysoft ANYDVD .. has this issue in the latest build ... Nice i will try it when i get home
JonJan 20th 2009 6:38PM
Works like a charm ... Regedit was fine .. it was the next part i had to do to make it work ... Anydvd setup worked like a charm .. Thanks
RichJan 20th 2009 1:12PM
Would you "ENABLE" Turn OFF Windows Customer Experience Improvement Program???
run gpedit.msc and click Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication Settings and double click Turn off Windows Customer Experience Improvement Program. Tick disabled and click on OK.
Lee MathewsJan 20th 2009 1:13PM
Holy crap, nice typo. Fixed, thanks for the tip!!
MattJan 20th 2009 5:02PM
I wish we could send screen shots in, for those time you can't explain what the heck is going on with Win 7.
Bryan PriceJan 22nd 2009 7:54AM
The actual official fix from Microsoft is:
Run Command Prompt as Administrator
Run this command:
reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f
(all one line if it's broke)
exit Command Prompt.
FWIW.
sitrucJan 25th 2009 9:48PM
MS loves that problems are being spotted and addressed, but let's remember this is still a Beta. I don't have any problems with this post, but I wish more posts would refer to Windows 7 as a beta or the relevant build.