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Reader Comments (Page 1 of 1)
(Unverified)Nov 21st 2008 7:55AM
Well like mentioned at&t and cigna. i have worked for at&t and they dont let us hibernate or leave our pc's just locked. they are required to turn off their pc's in case there are any updates to the software. and it is a pretty lengthy process to setup in the morning. they dont use vista or even xp. they use windows nt. so once you log in, then you have to log in to the different systems that are required to manage account and information, and its not just one or two. they have different systems for different processes and all of them have to be up and ready to use when the first call comes in and all that has to go thru certain vpn's and logins that takes what seems like a lifetime especially if some odd 30-40, 000 employs are accessing the same thing. and while people say that we talk or socialize, its not alway so. calls are coming in one right after the other after the other. you have 10 to 15 seconds between calls to finish up the last come before the other call comes in..
(Unverified)Jan 17th 2009 11:26PM
For your situation it is a little different. I used to work tech support for an ISP, and to get clocked in on time we had to open all of our tools, witch was like 15 different programs all with separate logins. And If you werent logged in to all of them before clock in time you did not get paid for that time. But for the other 99% of the office jobs, you more than make up for that "lost pay" with smoke breaks, coffee breaks, surfing the web, etc. So they screw you a little,and you do some back, in the end it is a pay check!