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Apple promises refunds, free videos to iTunes season pass holders
But Apple is apparently trying to remedy the situation. The company is sending emails to customers who have purchased season passes to shows with abbreviated seasons. In a nutshell, Apple says that any show that's still producing episodes for this season even after the season would normally have ended will be sent along to customers. Additionally, if there are fewer episodes of the show at the end of the season than you'd been expecting when you bought the season pass, you'll get a refund for the difference.
Apple is also giving at least some customers free credits that can be used to download 2 TV shows, music videos, or short films from the iTunes store.
Comments
4
Subscribe to commentsSkapigMar 19th 2008 11:37AM
Apple had to handle it in some way to cover its ass and appease its users. This is a pretty fair approach.
Proofread before posting, please. Better yet, having someone else do it tends to be more effective.
VitoMar 19th 2008 3:41PM
At the beginning of the season, iTunes had some problems with taking care of Season Pass holders (specifically we were not able to download episodes for SEVERAL days after they became available for individual purchase) and I don't think they handled the problem well (very poor communication). I vowed never to buy a Season Pass again.
However, this action by Apple makes me want to at least think that over again. Offering partial refunds for shorter than expected seasons is only fair and reasonable to expect. Offering 2 free video credits for each Season Pass (I have 3) was, I feel, above and beyond and really went a long way for making up for the FIASCO at the beginning of the Season.
You may also want to fact check as well. Using Heroes as an example (when NBC Universal pulled all their shows off of iTunes forever ago) makes me doubt your knowledge if what you are writing about.
randuloMar 22nd 2008 4:46PM
Yes,
Apple has been very good about all issues involving either the strike and episodes, or any other problem involving season passes. While I have no particular love for Apple, their behavior has been exemplary regarding customer satisfaction in this area. Every company should be as attentive as they are. I've had at least three credits related to these kinds of problems, many companies would have shrugged them off.
Jimmy H SchumakerApr 17th 2008 5:12PM
How to get a refund on a wildfire
tv series 9 cant get it to a disk
Jimmy