Reader Comments (Page 1 of 1)

AintNoHalfStepnJan 25th 2008 9:16AM

Neutral

Is there some sort of hidden issue between DLS and DreamHost? The original slanted article against them when their billing clusterf--k occurred, and now this.

There is no way that being accidentally charged a couple of hundred bucks and then having that charge quickly reversed is anywhere near as bad as having all of your email permanently deleted.

Quick thought experiment. If I trashed all of your email, would you lend me a few hundred bucks for a couple of days if I gave it back to you?

Thought so.

This is exactly what I was talking about when I was saying that DreamHost's "unprofessional" way of dealing with their issue was preferable to the way that most companies handle such things. Basically Charter is saying "read your TOS, we're not responsible". Very professional. Not very helpful.

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(Unverified)Jan 25th 2008 4:23PM

Neutral

I couldn't agree more, and I think this Dreamhost issue is getting a little old. If you feel the need to gripe after a single overcharge, no matter how reasonable the mistake, fine, but there are a thousand similar content tech blogs where I feel I won't have to keep hearing about it in other stories.

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