Oops, sorry - 14,000 e-mail accounts get deleted
Worse yet, it's gone for good. According to the AP, Charter says that none of it can be restored. To make amends, the company credited the bill of each user who's account was deleted with $50. Better than nothing, but still - the only excuse Charter could come up with for this error was that something like this had never happened before.
All told, the mistake cost them $700,000 - and a few customers, perhaps. It seems that irresponsible handling of customer data has virtually no repercussions beyond self-inflicted ones. Airlines lose luggage on occasion, but not a whole day's flights worth of luggage. But who's to blame? The users who failed to protect their own data or the company that failed to protect the user's data?