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(Unverified)Oct 3rd 2007 5:43PM

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Hi Todd,

"...serving customers during the entire purchasing process, not just up to the point where you take their money, is what **retail** is all about. "

I'm specifically dinging retail here. We provide a free service to readers at Download Squad so I don't think we're beholden to our readers in the same way that we would be if we charged a fee for a premium service.

That said, we're an AOL company and our 24-hour customer support line is 1-800-827-6364. Can you post the solution they give you here in case others are having the same problem?

Thanks! ~ Lisa

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