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AOL agrees to $3 million settlement over cancellation policy
Although AOL has been rebranding itself as an online destination rather than an internet service provider, many people still think of AOL as the company that sent you a signup CD in the mail pretty much every day of the year. This blog's parent company hasn't just been aggressive in signing up new customers, but also in keeping old ones.It turns out there's a price to pay for badgering or tricking customers into keeping a service they don't want anymore. And that price is about $3 million dollars. That's the amount AOL has agreed to pay in a class action suit settlement reached with 48 states.
AOL doesn't acknowledge any wrongdoing as part of the settlement. But the company has:
- agreed to maintain an online system for processing cancellations
- promised to issue refunds to anyone who can show that they were billed for services they had tried to cancel
- pay $3 million to 48 states and Washington DC to cover the costs of the investigation
Comments
4
Subscribe to commentsmobynick55Jul 11th 2007 9:34PM
i tried to cancel aol for 2 months but i was stuck talking to india
JeffJul 12th 2007 9:06AM
Quite possibly the worst company in the history of U.S. commerce.
MichaelJul 12th 2007 9:09AM
IT'S ABOUT TIME!!!
MattJul 12th 2007 9:35AM
I love these class action suits where the people that actually had the issues will get a 5 dollar gift card for AOL services and the lawyers get millions. Way to stick it to the man...